Why Are Emails not showing on OC when they have been Assigned in Outlook?

Why Are Emails not showing on OC when they have been Assigned in Outlook?

If you have assigned an email in Outlook to a customer etc. in the Operations Centre but that email is not showing ensure the following:

 

  • Ensure the outlookdata script in Ostendo has been set to 'All Users'

 

  • Ensure your regional settings on both the Server and the client machines are set with the correct Date and Regional settings. ie: Date format must be dd/mm/yy

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