Unable to Connect to API Service

Unable to Connect to API Service

This could be due to another database (usually a copy of the database) with the same Mobility Key loaded being held on another PC configured to use that machines API service

 

This will result in the IP address for one machine being sent to the cloud on a regular basis then being overwritten by the second machines IP address which will also be sending is own IP address information to the cloud for the same Mobility license key.

Refer attached document for diagnostics and resolution

    • Related Articles

    • API License - Licensing

      The Ostendo API Service uses one concurrent license. This means it is the equivalent of someone being logged onto Ostendo permanently irrespective of whether it is display in the Active Connections list or not.

    • 31/05/2024 - Process for Decreasing Ostendo User Licences (Where API Licence is Active)

      Process for Decreasing Ostendo User Licences (Where API Licence is Active) There have been a number of instances recently where some Ostendo sites may want to reduce their Local licences by removing an existing Technology Licence (API Licence) that ...

    • Setting up Multiple API Instances

      Download instructions for setting up multiple API instances to allow freeway to be connected to different Ostendo databases located on the same server. http://ostendo.info/downloads/ostendo/Multiple_Ostendo_API_Instances.pdf

    • Cannot link to Ostendo - Unable to complete network request to host "LOCALHOST"

      Get this message when trying to open Ostendo Unable to complete network request to host "LOCALHOST". Failed to establish a connection. The system could not find the environment option that was entered This issue can be resolved by changing the ...

    • API Documentation

      API Document http://www.ostendo.info/downloads/ostendo/OstendoAPIService.pdf