Below is a checklist of various things you need to check in case there is a connection error between Ostendo Link and Reckon. An example of this is the following error... "XMLDatafile must be specified'

1. If using mapped drives, both the Ostendo link AND Reckon Accounts must be pointing to the same location via the same drive. In this case, Q.
2. Make sure Reckon and Ostendo link program were installed as normal (not as Administrator) but you were logged in as administrator when installed.  ** Reckon is supported in TS 2003-2008 (works on 2010 also no issues) but there is a step by step procedure – make sure the installer has this document before installing on a TS!!!
3. Set up Ostendo user in Reckon with full privileges
4. Ensure the Ostendo link program does NOT have ‘run as administrator’ ticked in properties > compatibility
5. Go to services.msc and re-start the Reckondatabase manager
6. Open Reckon as Admin, switch to multi-user
7. Close Reckon Accounts
8. Run Ostlink (if you get error re file in different location, change the Ostendo link (in this example, to Q)
9. Agree to allow the Ostendo link app to access Reckon, select the user ‘Ostendo’ and allow to log in automatically